Account
MUSASHI CARE
One Membership. Complete Care for Your Knives.
Keep your MUSASHI knives performing at their best with professional sharpening, repairs, handle replacements, and engraving!
€41,95/YEAR €3,49 A MONTH
What's included
Free Resharpening Professional sharpening to restore your knife’s cutting performance.
Free Knife Repair Repair for chips, cracks, and other blade damage.
Free Handle Repair Repair and maintenance for damaged knife handles.
Free Engraving One complimentary engraving for members.
Care & Perks
More care. More value.
standard care
Pay per service
Free
-
Knife sharpening (rusting)
€17,95
-
Handle repair
€34,95
-
Handle exchange
€45,95
-
Knife Repair - Chips & Cracks
€85,95
-
Engraving
Not available online
-
New products information
New Releases & Updates
musashi care
All smarter way to care
€41,95/YEAR
€3,49 A MONTH-
Knife sharpening (rusting)
Free Care
-
Handle repair
Free Care
-
Handle exchange
€11,95
-
Knife Repair - Chips & Cracks
Free Care
-
Engraving
Free laser engraving
-
New products information
New Releases & Updates
Member welcome gift
Members receive a special selection of MUSASHI items together with their membership card.
Find your nearest store
To save the shipping fee, use your location to find the nearest store to send your products back for caring.
Please check the policy before subscribing.
FAQ
What is Musashi Care?
Musashi Care is a subscription service designed to keep your knife in excellent condition. Members have access to professional sharpening, maintenance, repairs, and other essential knife care services.
Which knives are eligible for Musashi Care?
Musashi Care is available for Musashi knives purchased through our website or at Musashi Stores.
Please note that collector’s items and specialty knives may not be eligible for repair. Our craftsmen reserve the right to assess each knife and determine which repairs, if any, can be performed.
Please note that collector’s items and specialty knives may not be eligible for repair. Our craftsmen reserve the right to assess each knife and determine which repairs, if any, can be performed.
Can I use Musashi Care for more than one knife?
Yes. Your Musashi knives are covered under a single Musashi Care subscription.
Please note that collector’s items and specialty knives may not be eligible for repair. Our craftsmen reserve the right to assess each knife upon receipt and determine which repairs, if any, can be performed.
Please note that collector’s items and specialty knives may not be eligible for repair. Our craftsmen reserve the right to assess each knife upon receipt and determine which repairs, if any, can be performed.
Can I add a knife to my subscription after I purchase it?
Yes. Subscribing to Musashi Care automatically makes your previously purchased eligible Musashi knives covered by the service.
How do I send my knife in for repair?
Shipping your knife to the Musashi repair facility is the responsibility of the customer. We simply ask that you provide us with the tracking number issued by your carrier.
Once your knife arrives at our repair facility, our craftsmen will assess it and begin the repair or maintenance process.
Once your knife arrives at our repair facility, our craftsmen will assess it and begin the repair or maintenance process.
How often can I use the repair service?
You can use Musashi Care whenever your knife requires an eligible repair or maintenance service.
Does Musashi Care cover accidental damage?
Musashi Care does not cover damage resulting from misuse, including dropping the knife, placing it in a dishwasher, negligence, intentional damage, modifications, or use outside the intended purpose of the knife.
However, if your knife requires repair due to normal use, our craftsmen will assess the damage and determine whether it is covered under Musashi Care.
However, if your knife requires repair due to normal use, our craftsmen will assess the damage and determine whether it is covered under Musashi Care.
What repairs does Musashi Care cover?
Musashi Care includes essential knife care services such as professional sharpening, rust removal, blade repairs, chip repairs, and certain handle or component repairs, depending on the condition of the knife and the nature of the repair required.
All repairs are subject to assessment by our craftsmen.
All repairs are subject to assessment by our craftsmen.
Are handles and other parts covered?
Certain repairs to handles, fittings, and other components may be covered by Musashi Care, depending on the nature and extent of the damage.
Our craftsmen will assess your knife before carrying out any work and determine which repairs can be performed.
Our craftsmen will assess your knife before carrying out any work and determine which repairs can be performed.
What is not covered by Musashi Care?
Musashi Care does not cover damage resulting from misuse, intentional damage, modifications, negligence, or use outside the intended purpose of the knife.
Lost or stolen knives are also not covered.
Lost or stolen knives are also not covered.
How long does a repair take?
Repair times depend on the type of service required and the condition of your knife. Most repairs are completed within 1-2 months, although this is a general guideline and some repairs may take longer depending on the extent of the work required.
Will my knife be returned after repair?
Yes. Once the repair or maintenance service is complete, we will return your knife using a trusted carrier service.
After the repair is completed, we will contact you to arrange the return shipment and provide you with the necessary shipping labels and documentation.
After the repair is completed, we will contact you to arrange the return shipment and provide you with the necessary shipping labels and documentation.
What happens if my knife cannot be repaired?
If your knife cannot be repaired, we will let you know what options are available.
Depending on the condition of the knife and the circumstances, we may offer you a replacement knife.
Depending on the condition of the knife and the circumstances, we may offer you a replacement knife.
Can I cancel my Musashi Care subscription?
Yes. You can cancel your subscription according to the cancellation terms of Musashi Care.
Your access to the service will depend on the date your subscription ends. Any repair that has already been approved before cancellation will be handled according to the applicable terms.
Your access to the service will depend on the date your subscription ends. Any repair that has already been approved before cancellation will be handled according to the applicable terms.
What happens if I lose my knife?
Musashi Care is designed to provide care, maintenance, and repair for your knife. Lost or stolen knives are not covered by the service.
What happens if I lose my knife?
Musashi Care is designed for the care and repair of your knife and does not cover lost or stolen knives.
How do I get started with Musashi Care?
You can register for Musashi Care here.
Subscription Policy
MUSASHI JAPAN, LTD. offers a subscription program for knife care and maintenance services. This Subscription Policy explains how the subscription works, including billing, free trial terms, cancellation, and subscriber benefits. It supplements our general Terms of Service and Refund Policy.
Agreement to This Policy
By signing up for, renewing, or continuing to use a MUSASHI JAPAN, LTD. subscription, you acknowledge that you have read, understood, and agree to be bound by this Subscription Policy, our Terms of Service, and any other applicable MUSASHI JAPAN, LTD. policies.
1. Subscription Plans
-
•
Accepted payment methods:
-
•
MUSASHI MAIN:
- •Online: Shop pay, PayPal, Google pay, Credit card, Debit card
- •In-store: Credit card, Debit card
-
•
MUSASHI EU:
- •Online: Shop pay, PayPal, Credit card, Debit card, Klarna
- •In-store: Credit card, Debit card
-
•
MUSASHI MAIN:
- •Minimum subscription term: 1 year.
3. Auto-Renewal & Billing
- •Subscriptions renew automatically yearly, until cancelled.
- •Your billing date is set to your initial purchase date for each billing cycle.
- •We will send an advance notice by email before each renewal, stating the renewal date and the amount to be charged.
- •Payment is charged automatically to the payment method on file on each renewal date.
- •If we increase the price of your subscription plan, we will notify you by email at least 30 days before the price change takes effect. If you do not wish to accept the new price, you may cancel your subscription before the change takes effect without penalty. Continued use of the subscription after the effective date will constitute acceptance of the new price.
4. Cancellation
- •You may cancel your subscription at any time through your account page or by contacting customer support.
- •To avoid being charged for the next billing cycle, you must cancel at least 30 days before your next billing date.
- •Cancellation takes effect at the end of the current billing cycle. You will continue to receive subscriber benefits until that date.
- •Except as required by applicable law (e.g., statutory withdrawal/cooling-off rights), fees already charged for the current billing cycle are non-refundable upon cancellation.
- •If you are a consumer located in the European Union or the United Kingdom, you may have a statutory right to withdraw from your subscription within 14 days, in accordance with applicable consumer protection law.
5. Refunds
Refunds for subscription fees are handled in accordance with our general Refund Policy. Fees for the current billing cycle are generally non-refundable once charged, except where required by applicable consumer protection law in your country of residence.
- •If a service you receive under your subscription is defective, damaged, or does not match what was ordered, contact customer support within 14 days of receipt for a free correction, replacement, or refund.
6. Craftsman Discretion Policy
Our craftspeople retain final authority to determine the feasibility of any repair. In cases where damage exceeds repair parameters, we will provide a replacement knife option.
7. Privacy & Payment Information
- •We collect and use your personal and payment information only as necessary to process your subscription, including billing, renewal, providing subscriber benefits, and customer support.
- •Payment details are processed and stored by our third-party payment processor(s) in accordance with applicable data protection and payment card industry security standards. MUSASHI JAPAN, LTD. does not directly store your full payment card details.
- •We will not sell or share your personal information with third parties without your consent, except where necessary to process payments, provide requested services, or comply with applicable law.
- •For complete information on how we collect, use, store, and protect your personal information, please refer to our full Privacy Policy.
8. Changes to This Policy
We may update this Subscription Policy from time to time. Material changes affecting price, billing, or cancellation terms will be communicated to active subscribers in advance by email.
9. Contact Us
For questions about your subscription, please contact our customer support team through the Support section of our website.
10. Legal Notice
This subscription service is operated by TAIMATSU Co., Ltd. (MUSASHI JAPAN, LTD.).
Company information, business registration details, and contact information - including disclosures required under the Act on Specified Commercial Transactions (特定商取引法) - are provided on our website at Terms of Service. Please review this information before subscribing.